Thank you for shopping with Jasmine Retreats. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Jasmine Retreats operates worldwide and is committed to ensuring your products arrive safely and on time.
Payment Method
All orders are processed under our Cash on Delivery (COD) payment method. Customers are required to pay the full order amount at the time of delivery. No online or prepaid payments are accepted.
Order Processing Time
Once an order is placed, it will be processed within 1 to 3 business days. During high-demand periods, processing times may take slightly longer. You will receive a confirmation email once your order has been prepared for shipping.
Shipping and Delivery Time
Delivery times vary depending on your location:
- Domestic Deliveries: Typically arrive within 3 to 7 business days after dispatch.
- International Deliveries: Typically arrive within 7 to 15 business days, depending on customs and courier processing.
Please note that delays may occur due to weather conditions, customs inspections, or unforeseen logistics issues beyond our control.
Shipping Costs
Shipping charges are calculated based on the destination and weight of your order. The applicable shipping cost (if any) will be displayed during checkout. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Tracking Orders
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details (where available). You can use this information to monitor your order’s progress until delivery.
Delivery Conditions
Our courier partners will attempt delivery to the address you provide at checkout. Please ensure that all shipping details are accurate and complete. Jasmine Retreats will not be responsible for delivery delays or losses caused by incorrect or incomplete addresses.
Cash on Delivery (COD) Policy
Since we only offer Cash on Delivery:
- Please ensure someone is available to receive and pay for the order upon delivery.
- Failure to accept or pay for the parcel may result in future order restrictions.
Damaged or Missing Items
If your package arrives damaged or an item is missing, please contact [email protected] within 48 hours of delivery. Include your order number, photos of the packaging or product, and a brief explanation of the issue. We will investigate and resolve the matter promptly.
Customs and Import Duties
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total.
Contact Us
If you have any questions or need further assistance regarding shipping, please contact our support team at:
Email: [email protected]